• By: Hank Stout
  • Published: March 2017

If you’ve recently been involved in a car accident, you are probably wondering what’s next in your auto insurance claim process. In any car accident, whether you’re the victim or the at-fault driver, we recommend that you:

  1. Check for injuries, including those that may not show up until several days or weeks after the accident.
  2. Make sure you have a police report, even if the accident was minor (such as a fender bender).
  3. Notice your insurance agent right away, even if the accident was minor (such as a fender bender).
  4. Don’t sign any documents, especially legal documents, unless it’s for the police.
  5. While your memory is still fresh, make notes about the accident, including the driving conditions at the time of the accident (such as the amount of traffic, weather conditions, potential witnesses, aggressive driving, etc.) and store them in a safe place.
  6. Don’t give your opinion about the accident to anyone but your lawyer; when asked for paperwork, provide it without discussion of the accident.

How to file a claim with State Farm

If State Farm is your auto insurance company, you can file a claim with State Farm in a variety of different ways. Chances are that if you called your insurance agent at the time of your accident, they will have instructed you about how to get the claims process started.

However, if you haven’t spoken to your State Farm agent yet or any other company representative but have your police report in hand, you can file a claim with State Farm by e-mail, phone, mobile App, or Website. If you want to file a claim online, you’ll need to create an online username if you haven’t already done so. By filing a claim online, you can also check the status of your claim at anytime or upload or view documents relevant to the claim process.

If you were involved in a car accident that wasn’t your fault and the at-fault driver’s insurance company is State Farm, it’s up to you or your auto insurance company to help you file a claim against them. This way, the other driver’s policy can help you pay for the cost of your property damage and sometimes your medical expenses. Because Texas is an at-fault state, you can file a claim with the other driver’s insurance company for any accident-related property damage and medical expenses.

When filing a claim with State Farm, make sure you have the following information ready:

  • Your insurance policy number, or the name and insurance policy number of the at-fault driver
  • A copy of police report from the accident. If you don’t have it, you can call the police department and request a copy.
  • Contact information for any passengers that were involved in the car accident.
  • Documented evidence of all damages (pictures from your cell phone are OK)
  • The contact information for a trusted repair shop, if you would like to request an independent estimate
  • Details and documentation of any accident-related bodily injury, including your initial doctor or hospital visit, the results from that visit, and any other relevant information

About State Farm

State_Farm_logoState Farm is one of the largest insurance companies in the U.S. and it’s main line of business is auto insurance, so they deal with hundreds of thousands of claims every year.

State Farm started in the 1920s offering auto insurance for farmers, and later expanded its services into other types of insurance, such as homeowners and life insurance, but its core business remains in auto insurance.

In 2007, an investigation by CNN linked State Farm and other major car insurance companies as one of the top firms that are increasingly fighting or attempting to deny claims from those alleging injury, making them sometimes difficult to deal with because of their experience working in bodily injury claims and the resources and knowledge at their disposal. Similarly, in the aftermath of Hurricane Katrina, State Farm was accused of wrongly denying claims to its customers in Louisiana and Mississippi.

What you can expect dealing with State Farm

While every State Farm insurance agent, adjuster, and local branch is different, many of the processes used to streamline property damage and bodily injury claims at large companies such as State Farm will be identical.

With a focus on maximizing profit and using every tool at its disposal to investigate and often deny claims, large insurance companies like State Farm will do everything they can to try to invalidate claims against them. This is why it can be especially helpful to have legal experts on your side that know how to deal with large insurance companies and anticipate roadblocks or delays they may put up.

Help with your State Farm claim

For simple property damage claims stemming from minor accidents, we recommend that our clients follow the regular property damage claim process and use the tools that State Farm offers to document their accident, file their claim, and get a second opinion from a trusted auto repair specialist to ensure they’re getting the value of the repair or the totalled vehicle.

In the case of bodily injury claims, we suggest speaking to and possibly hiring an accomplished personal injury lawyer to help you navigate the bodily injury claim process. Insurance companies like State Farm have been built to protect their revenue at all costs and will use all of their available resources to investigate and find faults in your claim.

How to contact the State Farms Claim Department


Toll-Free Number: 1-800-782-8332

Hours: Toll-free number operational 24 hours a day, 7 days a week

Website: https://www.statefarm.com/claims/resources

Email: statefarmclaims@statefarm.com

Twitter: @StateFarm

Corporate Headquarters:
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710

About the Author

Hank Stout is a founding partner at Sutliff & Stout, Injury & Accident Law Firm. Hank earned his doctor of jurisprudence from South Texas College of Law and has been actively trying personal injury cases for over ten years. He was recognized by Thompson Reuters as a Rising Star from 2012-2014 and has been recognized as a Super Lawyer since 2014 (a distinction given to less than 1% of the lawyers in the state of Texas). He has earned a Superb rating by Avvo, and is a member of the Million Dollar Advocates Forum. To learn more, read Hank's full bio here.

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